Complete Implementation Support
A team that helps you get things done
Every software system, no matter how simple and isolated it is, at strongly specific use case, can show unexpected behavior. Even we stand behind all of our logics, even we use proved standards to keep its quality high, errors are still possible to be encountered into the workflow. In order to cover all environment changes or different versions of a scalable project, and to secure that the application still works correctly, we provide continuously support service.
This support service behind each implemented solution, is the only way we can be confident, that the platform robustness in combination with the provided from us custom logic, will work properly in the delivered projects.
On the other side, the support service on a personalized use case is more or less dedicated to customers, who want to take an active part into the implementation process and collaborate with us like a partner into their projects.
What This Service Include
Implementation support — it comes as part of any of the services: "New implementation of our application", "Migration of old system to FrikiTables" or "Build communication with other systems". It is included as another level of quality guarantее to our customers and is free for one month, starting from the date of bring the project live (customer acceptance) on production environment. It covers all the unexpected problems because of bad implementation or not full coverage of the agreed requirements. We schedule such support requests with first priority.
Personalized support — Our team is always ready to help you with any kind of problem you face on your specific project. It could be a particular issue with your custom logic, an architecture problem about model definitions or organizing information flow between different systems, or even if you want to hear our advice about the business process organization into your project. For all of these issues or any other as well, you can insert a support request into our platform, using your profile page. Our team is always ready to step in and take care as we know how much your time worths.
What Else We Offer as a Service
New implementation of our application
We provide fast and quality business software implementation services in your organization. We apply methodology where all stages of the implementation process are predefined. We propagate standards to secure that you will have the best quality service as an end result.Learn More
Migration of old system to FrikiTables
If you have implemented in your company an outdated software or you are not satisfied of your current process solution, make a big leap into the future and give your business new opportunities for growing simply by migrating your system with our innovative application.Learn More
Build communication with other systems
Even our application is built to communicate with other systems, there are some settings that need to be done. We know you may have multi-level business models, your processes may be complicated and your time is worth. Don't worry, we will build this communication for you.Learn More
The quality of services during each stage of the project remain unchanged
Analysis and Design
Together, we will analyze your business process in details and mark out the key problems that need improvement. Then we will prepare proposed solution including process design documentation, infrastructure environment and demo project if needed.
We start developing the designed solution as each evening we will update its daily progress. You can monitor the project state and step in at any time. All of our custom logic services are quality proved as they come with all unit tests included.
The solution is moved for acceptance testing on a customer server or on our cloud service. During the test, we can help you with some organized trainings to the project key users. If you prefer, we can include automated tests based on the required scenarios.
Go-live and Support
The production environment is set and the solution go live. We can help you with additional training and assisting of end-users during their first work with the system. Another approach is to take advantage of the provided support services.
End-to-end Project Service Starts Here
Customize, extend and build all the logic you need
Optimize your resources
By using a unified scheduling engine, the application provides relevant skills-based assignments with real-time visibility to resources.
Manage with precision
Provide project managers with intuitive user interface to build screens and reports that will help them to review, monitor, and approve all costs and time impacting their projects.
Boost productivity and increase revenue
With modern responsive application that provide you with rich data, project statuses and task flows, you can work on the go, even without connectivity.
Innovate with a modern and adaptable platform
By using no-code visual user interface and tools that make it easy to build and deploy your screens, you will accelerate time to market and adapt the application to your needs.